Menu
At Echo Apparel Shop, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund under the conditions outlined below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact. Any items that show signs of use, damage, or alteration will not be accepted.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day period. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed with the return.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days. Since we operate on a cash on delivery basis, refunds will be issued through a mutually agreed method.
Exchanges
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. We will arrange a replacement at no additional cost once the issue is verified.
Non-Returnable Items
Items that are worn, washed, damaged after delivery, or returned after the 7-day window are not eligible for refunds or exchanges.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to contact us at [email protected].